HUIT Service Desk Co-ops will gain remote academic environment IT experience by contributing to a dynamic, inclusive, challenging, and fast paced environment throughout various HUIT departments. They will be supporting the Harvard IT community needs by utilizing a wide range of skills through daily tasks and project work. Co-ops will be exposed to learning various support tools and industry best practices. Acting as part of our Service Desk support group, this team will gain valuable experience with troubleshooting PC and Mac software & hardware, email, account issues and other technical problems including work on technical projects when available.
Ideal candidates should have outstanding customer service skills and display the ability to shift priorities. They should be highly adaptable and willing to take initiative. Interpersonal and organizational skills are necessary as our candidates will be interacting with students, administrative staff, faculty, and alumni that encompass a vast array of Harvard departments.
Roles and responsibilities include, but are not limited to:
* Remotely answer Tier 1 Service Desk support calls for the Harvard Community.
* Maintain and manage assigned service desk tickets daily.
* Perform remote support sessions using provided tools to assist users.
* Completing assigned tasks from your supervisor.
* Recognize and report IT trends to your supervisor from calls and assigned tickets.