If you are a talented, hardworking overachiever who thrives on problem solving and client service? Are you a natural leader who is motivated by developing people and getting results? Are you goal driven and excited to be part of a winning team? Are you innovative and creative at work, and compassionate and proactive in your community? Are you a true professional who is passionate about what you do and interested in taking your career to a whole new level?

 If you answered “yes” to these questions, then Suffolk Construction might be the organization for you. Find out why Suffolk is consistently recognized as a “best place to work” and learn how our “build smart” approach has positioned us as a thought leader in our industry.

Help Desk Analyst  (Coop/Intern)

Department:               Information Technology

Reports To:                  Manager, Service Delivery    

Direct Reports:            N/A

Location:                     Boston, MA      

Status:                         Full Time/Exempt Salary

Position Summary

The Help Desk Analyst will work as part of the Help Desk Support team performing first level phone and desktop support.  The analyst will also assist in configuring and deploying PC’s and software.  The position requires excellent, communication, technical and interpersonal skills.

Primary responsibilities:

Providing Level1 technical support (on the phone, via email, via teams, and in person) for all IT related PC / Desktop / Video equipment
Providing 5-Star customer service to all users
Updating tickets with technical notes on what work was performed
Deploy software to users (both new and upgrades)
Accept, update and close tickets, requests, and tasks in a timely manner
Assist with creating technical knowledge base documentation
Assist with user / computer moves / Iphone setups
Assist with asset / inventory management (redeploying / recycling equipment)
Help configure, image, and deploy new PCs as needed
Assist with daily conference rooms checks (hubs, printers, etc)
Assist with the creation and termination of user accounts in AD, O365
Assist with IT related project work (as necessary)
Increase technical knowledge of key IT Help Desk related tools and key applications

o    Service Now (Ticketing System)

o    3CLogic (Phone System)

o    Active Directory Users and Computers

o    Microsoft Teams

o    O365

o    Azure

o    Bluebeam