SmartFlower Solar is looking for a hands-on execution-focused Service Engineer to join our customer service and engineering team. The successful candidate will have a technical background and exposure to electro-mechanical equipment with an ability to work independently and a passion for learning. The role includes both in-office and field work handling remote service cases and in-field repairs. Part of the greater Technical Team, this role is critical to ensuring SmartFlower products are reliable, serviceable and easy to use. If driving customer satisfaction at a globally recognized renewable energy company gets your flowers blooming, join SmartFlower as an Equipment Service Agent!
Responsibilities include:
- Handle North American service cases including providing email and phone support, remote troubleshooting and running proactive outreach campaigns. Accountable for meeting service metrics such as response time, case resolution time and cost per case.
- Independently carry out field service calls including break fix and maintenance visits, oversee installations and provide training.
- Partner with global team members to escalate field issues for engineering attention, identify top failure modes and develop solutions to address them.
- Manage SmartFlower North American spare parts including customer fulfillment and inventory optimization
- Conduct SmartFlower system and component failure analysis, refurbishment and testing as needed
- Lead initiatives to enhance service delivery, bolster serviceability and drive down cost.
You:
- Operate with an ownership mentality and a passion for learning.
- Are constantly seeking ways to improve products, processes or oneself.
- Have a technical education (bachelor’s degree in engineering or a renewable energy field).
- Exposure to motors and motion systems, electrical interconnections and industrial equipment.
- Able to lift awkwardly shaped objects weighing up to 75 lbs, work on ladders, bend and reach into tight spaces. Capable of using hand and power tools to complete mechanical work.
- Strong time management skills. Demonstrated ability to set individual priorities and meet deadlines.
- Strong written and verbal communication skills, excellent attention to details.
- Proficiency with common business and collaboration tools (e.g. Salesforce CRM, Microsoft Office, Jira, Confluence)
- Valid driver’s license with a clean driving record. Willing and able to travel within North America up to 15%. Current US passport holder.
- Legally authorized to work in the US. This position does not provide sponsorship.
We offer:
- Broad growth opportunities across service, engineering, production and operations within a small and lean organization.
- Exposure to a novel, unique and technology-forward renewable energy product with a broad customer base
- Direct contribution to shaping and executing SmartFlower’s service strategy
- A mix of in-office and field work, both collaborative and independent
- Clear ownership over service execution with autonomy in day-to-day decision making
- Partnership with international and cross-functional stakeholders
- Competitive salary based on qualifications and experience
Equal Opportunity Employer Statement
SmartFlower LLC is an equal opportunity employer. We value diversity and are committed to creating an inclusive working environment for all employees. All employment decisions are made without regard to race/color, veteran status, gender, gender identity or expression, age, disability, ethnic origin, nationality, religion or belief, sexual orientation, marital or family status.
Qualified applicants are considered based solely on their skills, experience, and professional qualifications.
