SUMMARY:
The Field Service Engineer is a field-based position responsible for customer support activities focusing on troubleshooting, engineering, service engineering, repair, commissioning, start-up training, and preventative and corrective maintenance of scientific instrumentation. The successful field service engineer must have the ability to utilize proven troubleshooting processes to diagnose and resolve technical issues on various electromechanical instruments.
REQUIREMENTS:
Minimum, two-year Electronics or Mechanical engineering degree
50% to 70% of travel is within North America, typically by airplane. Some international travel will be required.
Must have a valid passport and driver’s license
When not traveling, working out of Medford (Boston), MA facility
Basic knowledge of electronics and customer service procedures; hands-on troubleshooting control systems and instrumentation; ability to use test equipment such as oscilloscopes and volt meters. As well as knowledge of testing procedures.
Ability to demonstrate technical knowledge and effectively communicate such knowledge verbally and in writing.
Ability to use customer relations management service with updated notes and communication
Lifting and carrying 50+ pounds occasionally
Standing and squatting for extended periods
BENEFITS:
· Highly competitive salary
· Generous benefits
· Full expenses reimbursement
· Be part of an international company that has a worldwide presence in every country in the world
· In-depth world-class Aftermarket department
· Multiple locations providing full-service laboratory testing for all the instruments that we manufacture
· Represent a company with over hundred and fifty patents
· Lead aggressive expansion plans in a region that has tremulous potential
· Chance to build a world-class global technology company with a long-term vision and a hundred-year business plan.
· Resources to scale with a rapidly growing organization with many growth opportunities.
· Play a role in transforming one of the fast-growing world markets, soft, flexible material markets, and sustainability.
· Be part of the industry helping change the world’s packaging industry, and reusable, recycled materials
· Work with a team of fun and motivated individuals.
· Our office is in a beautiful new building that includes.
A full gym at no charge
A full in-house cafeteria and inside / outside dining hall
Free shuttle from the Wellington T station to the office the one-half-mile away
About Us
Labthink International, Inc. is a global enterprise that provides professional quality control solutions for packaging materials and products. Our headquarters is based in Medford, Massachusetts, well known for being the hub of technological innovations. Our core businesses include the R&D of laboratory testing instruments, packaging testing, and test data processing services. We provide integrated professional quality control solutions for packaging manufacturers, food and beverage producers, medical and pharmaceutical companies, and daily chemical and printing industries. Our Greater Boston headquarters combines North American sales division functions, the R&D center, the packaging testing laboratory, and the customer service center and administration.
