HUIT Client Services Technical Support Engineer Co-op- Field

Harvard University Information Technology (HUIT) Technical Support Engineer Co -ops will gain
remote academic environment IT experience by contributing to a dynamic, inclusive, challenging,
and fast-paced environment throughout various HUIT departments. They will support the Harvard IT
community’s needs by utilizing a wide range of skills through daily tasks and project work. Co -ops
will be exposed to learning various support tools and industry best practices. Acting as part of our
Client Service group, this team will gain valuable experience with troubleshooting PC and Mac
software & hardware, email, account issues, and other technical problems, including work on
technical projects when available.
Ideal candidates should have outstanding customer service skills and display the ability to shift
priorities. They should be highly adaptable and willing to take initiative. Interpersonal and
organizational skills are necessary as our candidates will be interacting with students,
administrative staff, faculty, and alumni that encompass a vast array of Harvard departments.
Roles and responsibilities may include, but are not limited to:
• Provide Tier 1 and Tier 2 in-person desktop support including software installs, system
updates, network connections, data migration and recovery, etc.
• Maintain and manage assigned ServiceNow tickets daily
• Perform remote support sessions using provided tools
• Recognize and report IT trends from tickets
• New computer set ups for Harvard staff deploying Windows and Apple devices
• Asset management tracking
• Perform staff and departmental equipment moves
• Imaging and configuring computers using SCCM and JAMF
• Technical support for student and Harvard department computer labs
• Complete assigned tasks and responsibilities assigned by the Manager