Company Overview:
Cooledge is leading a new revolution in lighting. We are the company that changed the paradigm of the light source by introducing flexible LED light sheets that deliver high quality illumination in a form factor that is seamless, adaptable, and scalable when compared to traditional lamps.
Now Cooledge is changing the paradigm of the luminaire from traditional points and lines to large-scale luminous ceilings that deliver a unique immersive illumination experience.
Cooledge has delivered innovative illumination products to customers worldwide and supports a global sales channel of direct sales, distribution partners and manufacturer’s representatives.
Position Overview:
The Field Service Technician will provide direct customer assistance professionally, efficiently and with enthusiasm. They must be able to effectively manage multiple projects/tasks simultaneously, work independently, and develop good working relationships with customers and internal teams.
Position Responsibilities, includes but not limited to:
- Provide on-going technical support through the warranty period, including travel and work on customer sites as needed.
- Provide customer training as needed.
- Representing the Company, interface with customers on all post-order services, including support of project efforts and resolution of critical customer situations.
- Participate in post-service meetings to address quality issues and learnings.
- When working at a customer site, understanding and adherence to customers’ safety regulations.
- Manage custom project involving installation backlog, coordinate with Ops team on fulfillment requirements
- Schedule and order installation services
- Work with installers and internal finance team to ensure commission reports are completed before approving invoices for payment
- Provide field install and tech support during and after installations in coordination with the Design and Engineering teams to ensure successful project completions
- Engage and work hand-in-hand with the engineering teams to solve complex technical problems in the field
- Maintain trip reports and develop “best practices” in the field
- Provide EC and installer training and on-boarding, at times supporting installer on-site when needed
- Frequent travel is required (50% to 75%)
- Other duties as assigned.
