Our Help Desk Intern will have an integral role and responsibility to perform IT tasks essential to our operational success. We have high expectations and require interns to be self-driven and motivated to complete work by or before defined deadlines. We work in a fast-paced environment and individuals will have an opportunity to take on more responsibility as they prove their capabilities and ability to deliver. A portion of this work will be user-facing support, including senior members of the organization. Business acumen, professional presence, business casual dress, customer service, communication, and follow-through are critical aspects of daily work.
Responsibilities:
- Computer builds – Prepare PC hardware for deployment by unboxing, running diagnostics, imaging, and configuring Windows settings and applications.
- Decom – Securely wipe and log returned hardware, keeping a record of hardware available for donation or redeployment.
- Inventory – Perform comprehensive inventory check on Help Desk equipment available for deployment (computers, monitors, keyboards, mice, and other related items).
- In-office support as needed – Provide desk-side support to personnel working in the office, troubleshooting common IT issues.
- Organized – Work to maintain a clean and organized environment for all Help Desk employees.
- Tickets – Work to document troubleshooting processes and resolutions to IT issues within the internal ticketing system and knowledge base. Examples include:
- Hardware replacement with data transfer
- Installing and updating software or drivers/firmware
- Common PC Hardware/Software issues
